Responsible Gaming at pk399
pk399 believes that gambling should always be an enjoyable pastime — never a source of financial stress or personal harm. We provide every registered player in Bangladesh with practical tools, clear information, and direct support pathways to keep their gaming experience safe, controlled, and within their means.
pk399 enforces a firm minimum age of 18 years for all players. Age verification is conducted during account registration and at the KYC stage. Accounts found to belong to underage individuals are immediately suspended and any balances are returned to the payment source.
Players can set daily, weekly, or monthly deposit caps directly through their account settings or by contacting support. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before the higher amount becomes active.
If you feel you need a complete break from gambling, pk399's self-exclusion tool allows you to block access to your account for a minimum of 6 months up to a permanent closure. During exclusion, all promotional communications are suspended and re-entry requires a formal review period.
Short-term time-out periods of 24 hours, 72 hours, 1 week, or 4 weeks are available for players who want a brief pause without triggering full self-exclusion. Session reminders can also be configured to alert you after a set number of hours of continuous play.
pk399 can display on-screen reality check notifications at intervals you choose — every 30, 60, or 90 minutes — to remind you how long you have been playing and how your session balance has moved. This helps maintain awareness of time and spend during active gaming sessions.
Our player welfare team is reachable at support@pk399.club around the clock. If you feel that gambling is no longer fun or is causing stress in your daily life in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh, reach out to us — we will listen without judgment and guide you to appropriate next steps.
1. Age Restriction Policy
pk399 operates exclusively for adults aged 18 and above. This is not a recommendation — it is a firm policy applied at every stage of the player journey. Before a new account can be activated for real-money play, the player must confirm their date of birth during registration. At the KYC verification stage, this date is cross-checked against the government-issued identity document supplied.
Accounts where the age verification process raises a discrepancy are placed on a temporary hold pending further review. If an account is confirmed to belong to a person under the age of 18 at any point — whether detected during registration, during a routine compliance review, or following a report — the account is permanently closed. Any funds deposited via bKash, Nagad, Rocket, or Upay are returned to the originating mobile wallet, minus any winnings generated, which are forfeited.
pk399 also encourages parents and guardians to make use of parental control software on shared devices to prevent minors from accessing online gambling platforms. If you believe a minor in your household has accessed pk399, contact our support team immediately at support@pk399.club and we will act without delay.
2. Signs of Problem Gambling
Gambling becomes problematic when it stops being a leisure activity and starts interfering with finances, relationships, work, or mental health. The transition from recreational gambling to problem gambling can be gradual and is not always easy to recognise from the inside. pk399 encourages all players to check in with themselves regularly.
The following self-assessment questions can help you evaluate your current relationship with gambling. If you answer "yes" to three or more of these questions, we strongly recommend reaching out to support or considering one of the player protection tools described further down this page.
3. Player Protection Tools
pk399 provides a suite of account-level tools that give players direct control over their own gambling behaviour. These tools are designed to be easy to activate, effective immediately (where applicable), and difficult to circumvent impulsively — so that they work as genuine guardrails rather than cosmetic features.
All protection tools can be requested by contacting the support team at support@pk399.club. Depending on the tool, activation may be immediate or may follow a short processing period as described in each section below. Importantly, removing or relaxing a protection measure always takes longer to action than setting one — this deliberate asymmetry is designed to protect players from impulsive reversal decisions made during a gambling session.
4. Deposit Limits
A deposit limit is a cap on the total amount of money you can add to your pk399 account within a defined rolling time window. Setting a deposit limit is one of the most effective ways to ensure that your gambling spend stays within your personal budget. pk399 supports three limit intervals:
- Daily limit: The maximum you can deposit across a rolling 24-hour period, measured from the time the limit was first set.
- Weekly limit: The maximum you can deposit across a rolling 7-day period.
- Monthly limit: The maximum you can deposit across a rolling 30-day period.
You may set limits in Bangladeshi Taka (৳). For example, you could set a monthly deposit cap of ৳5,000 to ensure your gambling expenditure does not exceed a comfortable budget. Once a limit is in place, any deposit attempt that would exceed the cap is automatically declined by the platform — the decision is removed from you in the moment, reducing the impact of impulsive choices.
Reducing a limit takes effect immediately. Increasing or removing a limit is subject to a mandatory 7-day cooling-off period. During that 7-day window, the existing (lower) limit remains in place. This delay is intentional: it gives you time to reconsider whether the increase is genuinely in your best interest.
To set or modify a deposit limit, email support@pk399.club with the subject line "Deposit Limit Request" and include your registered mobile number and the limit amount and interval you wish to apply.
5. Time-Out & Cooling-Off
A time-out is a short-term, temporary break from the pk399 platform. During a time-out period, you cannot log in to your account, place bets, or make deposits. Your account remains intact and your balance is preserved — you simply cannot access the platform until the time-out expires.
pk399 offers the following time-out durations:
Time-outs activate within minutes of your request being confirmed by our support team. Once active, the time-out cannot be shortened or cancelled before the agreed end date. When the period expires, your account is automatically restored to its normal state and you will receive a notification confirming reactivation.
During a time-out, pk399 suspends all marketing emails and bonus notifications to your registered contact details. If you feel that a 4-week time-out is not sufficient and you need a more extended break, please refer to the self-exclusion programme described in the next section.
To request a time-out, contact support@pk399.club with the subject line "Time-Out Request" and specify which duration you would like to apply.
6. Self-Exclusion
Send an email to support@pk399.club with the subject line "Self-Exclusion Request". Include your registered mobile number and the duration you wish to exclude for: 6 months, 1 year, 2 years, 5 years, or permanent closure.
Our team will confirm your identity to ensure the exclusion is applied to the correct account. This step protects you against third parties attempting to trigger an exclusion on your behalf without your knowledge.
Once confirmed, your account is suspended within 24 hours. You will not be able to log in, deposit, or place bets. Any pending withdrawals of your remaining balance will be processed to your registered payment method (bKash, Nagad, Rocket, or Upay).
All promotional emails, SMS messages, and bonus offers are immediately blocked for the duration of your exclusion. pk399 will not contact you with gambling-related content during this period.
At the end of the exclusion period (except for permanent closure), you may request account reactivation. This process includes a mandatory welfare check with our support team and a 24-hour reflection period before access is restored. Permanent closure cannot be reversed.
pk399 treats self-exclusion requests with the highest priority. We understand that asking for help takes courage, and we handle every request with complete confidentiality and respect. Self-exclusion data is never shared with third parties and is not treated as a negative mark on a player's account history.
7. Underage Protection
Protecting minors from exposure to gambling is a shared responsibility between pk399 and the adults in their lives. pk399 takes its own obligations seriously — we verify age at registration and again at the KYC stage. But household device access is beyond our technical reach, which is why we encourage parents and guardians across Bangladesh to take the following precautions:
- Use parental control software on shared computers, tablets, and smartphones to block access to gambling websites, including pk399.club.
- Do not share your pk399 login credentials with other household members or leave your session open on shared devices.
- Enable device-level PIN or biometric locks on mobile devices that have the pk399 platform saved in the browser to prevent unauthorised access.
- Talk openly with children about the risks of gambling and why it is restricted to adults. Normalising the conversation reduces curiosity-driven access.
If you suspect or discover that a minor has accessed a pk399 account — whether their own or an adult's — contact support@pk399.club immediately. We will investigate and act without delay, and we will cooperate fully with any parental or guardian request to close an account and return funds.
8. Getting Help & Support
pk399 Player Welfare Team
Our dedicated welfare team is available around the clock. Whether you want to set a deposit limit, request a time-out, start self-exclusion, or simply talk through a concern, we are here. Email us at support@pk399.club — responses are typically within a few hours.
Talk to Someone You Trust
Sometimes the most important step is talking to a friend, family member, or community leader you trust. Sharing your concerns with someone close to you can help break the cycle of isolation that often accompanies problem gambling. You do not have to manage this alone.
pk399 strongly encourages any player who feels that gambling is negatively affecting their mental health, relationships, or financial situation in Bangladesh to seek professional guidance. Speaking with a qualified counsellor or mental health professional provides a confidential, non-judgmental space to work through underlying issues that may be driving problematic gambling behaviour.
Community and religious support structures in Bangladesh — including local imams, community health workers, and family counselling services — can also provide meaningful assistance. We recognise that in many parts of Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi, community support networks play a vital role in personal wellbeing, and we encourage players to draw on those resources where helpful.
pk399 will never penalise or stigmatise a player for seeking help. Using our responsible gaming tools or requesting a welfare conversation has no negative impact on your account standing. Our goal is a safe, sustainable experience for every player on the platform — and sometimes that means encouraging a player to step back entirely, even temporarily.
Remember: Gambling is entertainment. It should never be treated as a source of income, a method to relieve debt, or a coping mechanism for stress or emotional distress. Play within your means, set limits proactively, and reach out to us the moment you feel something is not right.
Play Smart, Play Safe with pk399
Explore our games at your own pace, with full confidence that pk399's player protection tools are always available. If you ever need to pause or get support, we are one email away.